Our treatment has always been to the highest specification and to reassure you of the quality of
this treatment we are offering a 15 year guarantee on all square sawn posts. Treated to UC4, designed for in ground contact.
Described as in direct contact with soil or fresh water.
To enable us to achieve deep penetration of preservative, we specify redwood only timber which
allows for more preservative to penetrate deep below the surface of the timber.
This guarantee applies to material purchased after May 1st 2013.
Timberstore Limited described as “us”, “we”, our”
“The Customer”: company or individual who has purchased posts from us, directly or indirectly via a contractor on behalf of their client who must be named on the invoice along in addition to their address issued by the ourselves. In the event that the relevant invoice cannot be produced, Timbestore will not be liable for any claim under this guarantee.
Definition of Failure
Fungal attack to the extend that posts are no longer fit for purpose.
Treated fence posts referred to on the Sales Invoice.
Address where the posts are first installed to be detailed on the invoice providing proof of purchase and proof of address of installation.
Timberstore will replace all posts which have Failed due to Fungal Decay within the period of 15 years starting with the date of the Sales Invoice. The benefits of this Guarantee are limited to he Customer only and are restricted to the replacement of the Posts only.
This guarantee is conditional upon the customer complying with the following conditions and procedures:-
Making a Claim
The customer must notify Us in writing within two weeks of the customer becoming aware of circumstances which may give rise to a claim under this guarantee, giving full details and quoting he invoice number and, if the person/s who purchased the posts from us as installed them for someone else, the installation address must be referred to in the purchasers invoice to that person and which must also be produced to us.
We will be making a preliminary inspection at the property as soon as practical and no later than two weeks from the date we receive the customers claim.
The customer must provide us with every opportunity to inspect the posts wherever required and failure to do so will invalidate this guarantee.
We reserve the right to remove samples of wood, soil or other material for testing as may be appropriate.
We will hope to give a preliminary response to the customer as soon after the initial inspection as we can and in any event within one calendar month.
We will give the customer notification as to whether the claim is accepted within a reasonable period after that. Please note that in some circumstances we may have to carry out further investigations, which may delay our final response.
If we accept the claim we will replace the posts by delivering them to the customer free of charge within the terms of our usual delivery procedures.
This guarantee does not cover the following:-
CODE OF PRACTICE